Refund and Returns Policy
Thank you for shopping at Tai Wei Store (“we,” “us,” or “our”). We want to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions and procedures for returning products purchased on our website taiweistore.com and requesting refunds.
By making a purchase on our website, you agree to the terms of this Refund and Returns Policy.
1. Eligibility for Returns and Refunds
We accept returns and provide refunds under the following conditions:
Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may return it for a full refund or replacement.
Incorrect Product: If we sent you the wrong product (e.g., wrong model, color, or size), you may return it for a refund or exchange.
Unused and Unopened Products: Products must be returned in their original packaging, unused, and in sellable condition.
Within the Return Period: Returns must be initiated within 7 days from the date of delivery.
2. Non-Refundable Items
Unfortunately, we cannot accept returns or provide refunds for the following items:
Products that have been used, damaged, or modified by the customer.
Products without their original packaging or accessories.
Digital products or software that have been downloaded or activated.
Products purchased on clearance or with a promotional discount.
3. How to Initiate a Return
To request a return, please follow these steps:
Contact Us: Email us at [email protected] within 7 days of receiving your order. Include your order number, product details, and reason for the return.
Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
Return Shipping: Pack the product securely in its original packaging and include all accessories. Ship the product to the address provided in our return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective product).
Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return conditions.
4. Refund Process
If your return is approved, we will process your refund as follows:
Refund Method: Refunds will be issued using the same payment method used for the original purchase.
Refund Timeline: Refunds will be processed within 7 business days of receiving and inspecting the returned product. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.
Partial Refunds: If only part of your order is eligible for a refund, we will issue a partial refund for the applicable items.
5. Exchanges
If you would like to exchange a product instead of receiving a refund, please indicate this in your return request. We will process the exchange once we receive and inspect the returned product. You may be responsible for any price difference and additional shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check the following:
Bank or Payment Provider: Ensure your refund hasn’t been processed by your bank or payment provider.
Contact Us: If you still haven’t received your refund, please contact us at [email protected] with your order details.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
Tai Wei Store
Email: [email protected]
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
Thank you for choosing Tai Wei Store. We value your business and are committed to providing you with a seamless shopping experience.
